FRACTIONAL CXO (CHIEF EXPERIENCE OFFICER)

An embedded engagement for brands in need of a senior consultant across launching, growing, and operating a business, without a full-time hire.

The work moves between strategic direction and hands-on oversight to stepping in wherever alignment breaks down. As precise as it is intuitive, this partnership holds the full picture — the story your brand tells, the experience customers have, and the systems responsible for delivering it.

THIS ENGAGEMENT MAY INCLUDE:

• Brand and creative direction — positioning, messaging, visual identity oversight, the through-line that keeps every touchpoint consistent.

• Marketing and communications strategy — campaign planning, content direction, partnership development, and launch strategy.

• Guest and customer experience strategy — journey and touchpoint strategy, service standards, and the direction that makes the experience repeatable across a team.

• Operational systems and alignment — the connective work between what the brand promises and what the team delivers, day to day.

• Real-time decision support, async access between sessions, and document and material review.

Scope is shaped to the business. Fees range from $3k–$10k/month depending on the depth and breadth of the engagement.

Offered to a limited number of brands at a time. To explore fit and current availability, submit an inquiry above or book an initial consult below.